Why Choose Us
Why Choose Us
Why Choose Us
We partner with our clients to supply industry leading products that provide solutions to their challenges.
We partner with our clients to supply industry leading products that provide solutions to their challenges.
Your dependable, trusted partner for world class silicones, silanes, and expert technical service
Who We Are
Who We Are
Silsource Inc. is an independent representative of Shin-Etsu Silicones of America, part of a world-wide network producing quality material. We feel honoured to reach our clients all throughout North America and provide exceptional and consistent customer service. At Silsource, we strive for excellence in all we do – Each of us playing a role in your success.
In the past three years we have more than doubled our staff to meet the growing demands of our clients. Now our team brings over 70 years of expertise and experience in the silicone industry!
The Silsource first-rate warehouse facility has earned ISO 9001:2015 certification and cGMP certification by Health Canada. We are able to store and ship all varieties of materials including hazardous, flammable, and temperature-regulated at the standard your industry requires.
Technical Support
We provide excellent technical support for all products and applications we sell.
Expert Team
Our team is highly diversified and educated on the products we provide.
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Quality Products
We only source and provide quality products that meet industry standards.
Core Values
Core Values
Integrity
– We partner with our customers to build relationships built on trust and transparency. We are going to provide honest answers about our products, pricing and service always. We have a long-term view of business and work hard so that our clients have success now and in the future.
Responsiveness – We are available to assist clients with their enquiries via all methods of communication and have processes and systems in place to ensure that we respond to all client enquiries with an appropriate and timely answer. We work to prevent any request from falling through the cracks.
Respectfulness – We treat all people internally and externally with courtesy, politeness and kindness as we treat others as we would want to be treated ourselves. We will ensure that we honour the feelings, rights and wishes of others. Our environment will be one that admires and respects the abilities, achievements and qualities of each person and we will seek to encourage their growth and success.
Dependability – We team with suppliers that you can count on to provide a reliable supply chain, delivering raw materials with high quality standards consistently from order to order, batch to batch. We are the source for silicones you can rely on.
Responsiveness – We are available to assist clients with their enquiries via all methods of communication and have processes and systems in place to ensure that we respond to all client enquiries with an appropriate and timely answer. We work to prevent any request from falling through the cracks.
Respectfulness – We treat all people internally and externally with courtesy, politeness and kindness as we treat others as we would want to be treated ourselves. We will ensure that we honour the feelings, rights and wishes of others. Our environment will be one that admires and respects the abilities, achievements and qualities of each person and we will seek to encourage their growth and success.
Dependability – We team with suppliers that you can count on to provide a reliable supply chain, delivering raw materials with high quality standards consistently from order to order, batch to batch. We are the source for silicones you can rely on.
“We took on a very substantial emergency order from a customer and Graham and his team at Shin Etsu/Silsource were able to accommodate an immediate turn around when the competition could not. We not only filled the order on time to the customers’ satisfaction but have now secured their business long-term.”
W. Swift, Chicago
“Cosmetica Laboratories has been working with Silsource/Shin Etsu for over a decade. Our relationship with them has always been based on true partnership. The line of products offered by them has constantly received excellent feedback from our chemists and highly supported our Innovation pillar in our organization. We have been using their raw materials in development of many different products for various cosmetic industry brands, all of which have great consumer reviews”
Dr. L. Mahal, Toronto